OCAM Kids Wooden Balance Bike 2 Wheeler in Aqua Blue
PICK UP & PHONE ENQUIRIES WELCOME
Despatched within 24hrs of payment being received.
CHANGED YOUR MIND?
No problem! You may return or exchange any product within 30 days, as long as the item is in resalable condition and is returned in its original packaging. You will be responsible for the original and return shipping charges and a restocking fee of 10%. This also applies to orders cancelled during transit. If your original purchase price includes shipping, please contact us to confirm the original shipping cost. A refund, credit or replacement will be issued after we have received the package and confirm the item is in a resalable condition. Returns will not be accepted if you contact us after 30 days of receiving the item.
FAULTY OR INCORRECT ITEM?
The item needs to be returned and will be replaced or a full refund or credit provided. Please contact us ASAP if you would like to make a claim.
WHAT CAN BE RETURNED?
All our products are returnable.
WHEN DO ITEMS NEED TO BE RETURNED BY?
Within 30 days of receipt. Returns will not be accepted if you contact us after 30 days of receiving the item.
HOW TO RETURN ITEMS?
By post, courier or visit personally.
WHERE TO RETURN ITEMS?
To your nearest OCAM 4x4 Accessories store.
Items need to be returned in original packaging.
If the product is damaged during installation, we are not responsible and will not issue a refund or credit.
When you have received your package, please inspect your product for any manufacturer defects or shipping damage prior to installation. If you notice any damages or defects, please contact us ASAP.
Before any returns or exchanges, please contact our customer service representatives via email at firstname.lastname@example.org. Please include your order number and specific description of damage/problem, photos and a clear explanation of your reason. If the return is authorised, you will receive an email with return instructions. All emails will be replied to within 24 business hours.