For your total confidence, OCAM offers 1 year warranty on this product. We place a high value on customer service and aim to ensure you are completely satisfied with your purchase. If you require any assistance with your product, please contact us.
CHANGED YOUR MIND?
No problem! You may return or exchange any product within 30 days, as long as the item is in resalable condition and is returned in its original packaging. A refund, credit or replacement will be issued after we have received the package and confirm the item is in resalable condition.
FAULTY OR INCORRECT ITEM?
The item needs to be returned and will be replaced or a full refund or credit provided. Please contact us ASAP if you would like to make a claim.
WHAT CAN BE RETURNED?
All our products are returnable.
WHEN DO ITEMS NEED TO BE RETURNED BY?
Within 30 days of receipt. Returns will not be accepted if you contact us after 30 days of receiving the item.
WHERE DO ITEMS NEED TO BE RETURNED TO?
95A Merola Way, Campbellfield, 3061
Tel: (03) 9357-0306
Unit 5/1927 Ipswich Road, Rocklea, 4106
Tel: (07) 3275-2132
NEW SOUTH WALES
Unit 3/33 Heathcote Road, Moorebank, 2170
Tel: (02) 9136-0000
Monday - Friday, 9:00am - 4:30pm.
HOW TO RETURN ITEMS?
By post, courier or visit personally.
Items need to be returned in original packaging.
If the product is damaged during installation, we are not responsible and will not issue a refund or credit.
When you have received your package, please inspect your product for any manufacturer defects or shipping damage prior to installation. If you notice any damages or defects, please contact us ASAP.
Before any returns or exchanges, please contact our customer service representatives via email at firstname.lastname@example.org. Please include your order number and specific description of damage/problem, photos and clear explanation of your reason. If the return is authorised, you will receive an email with return instructions. All emails will be replied within 24 business hours.